Help with payment plans Installment agreement - individuals

Check application status

Check the status of your installment agreement request.

Online: Log in to check your status
Phone: 800-689-4776
Weekdays, 8 AM to 5 PM

When to check your status

If you applied:

Online: Check after 2 days
Automated voice response system: Check after 30 days
Paper application: Check after 90 days

Change or cancel a payment plan

To change your current installment agreement, call us at 800-689-4776.

Common reasons to change or cancel:

Pay in full
Change your payment amount or due date
Update bank account information
Can no longer pay (hardship)

Request to skip a payment

You might be able to skip a payment on your payment plan.

Terms

You may be eligible to skip your next installment agreement payment if:

You have a current installment agreement
Your request is within the 30 days from your due date
Your request is at least 5 days before your due date

Your balance will continue to accrue interest and penalties. We will extend your repayment period until you pay the balance in full. In all other ways, you’ll follow the original terms and conditions of the installment agreement.

Submit a request

Log in to MyFTB
Select the Services menu
Select Skip Installment Agreement Payment