Disagree or resolve an issue

We interact with millions of people through our normal communication channels which include mail, phone, online, fax, and in-person services.

After careful review of a letter or correspondence FTB has sent to you:

• If you agree, follow the instructions outlined in the letter.
• If you do not agree, respond through the normal communication channel identified in your letter or follow the instructions provided to:
  • Make a payment for the full amount to avoid penalties, fees, or interest (if you owe money)
  • File a claim for refund
  • Contact us

Your taxpayer rights

We are here to ensure your tax problems are handled promptly and fairly. If you’ve tried to resolve an ongoing issue or feel like your rights as a taxpayer have been violated, contact taxpayer advocate services.