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ReadyReturn Logo Frequently Asked Questions

Using ReadyReturn Online

  1. What do I need to use ReadyReturn?
  2. What is a Customer Service Number (CSN)?
  3. What types of changes can I make with ReadyReturn online?
  4. I need to make a lot of changes. Can I save my return and finish it later?
  5. What do I do if I make a mistake?
  6. I tried to submit my return but I got an error message. Did you get my return?
  7. When is my return considered filed?
  8. Can I get help using ReadyReturn?

  1. What do I need to use ReadyReturn?

    To check to see if you qualify, all you need is your name and social security number. If you qualify, you will need your Customer Service Number (CSN) to view your ReadyReturn. We also recommend you have the following information:

    • All income and tax statements you received for 2013, such as Forms W-2, W-2G, 1099-G, 1099-INT, and 1099-R.
    • Use tax information, if reporting California use tax.
    • Your federal tax return, if you want to itemize your deductions.
    • Your bank account information to get your refund by direct deposit or to pay the amount you owe electronically.

  2. What is a Customer Service Number (CSN)?

    We assign each taxpayer a new CSN every year. Only with your name, social security number, and CSN can you view your ReadyReturn online. You can get your CSN online using information from your 2012 California tax return or you can call our Taxpayer Services Center:

    Telephone: 800.353.9032
    916.845.6500 from outside the United States.
    TTY/TDD: 800.822.6268 for persons with hearing or speech impairments.

  3. What types of changes can I make with ReadyReturn online?

    In ReadyReturn, you can:

    • Change your name
    • Update your address
    • Add direct deposit or schedule an electronic tax payment
    • Change your filing status
    • Change your exemption credits
    • Change the number of dependents you can claim
    • Report additional income
    • Claim any taxes withheld from Forms W-2G or 1099-R
    • Report additional tax payments you made
    • Itemize your deductions
    • Adjust your income due to differences in California and federal law
    • Claim the Nonrefundable Renter's Credit or the Child and Dependent Care Expenses Credit
    • Change income as reported by your employer
    • Report use tax
    • Donate to a voluntary contribution fund

  4. I need to make a lot of changes. Can I save my return and finish it later?

    No, when you exit ReadyReturn, all changes you made will be erased. You can come back later, but you will need to start over.


  5. What do I do if I make a mistake?

    If you make a mistake on a web page before you click continue, delete the wrong information and enter the correct information. Use the update function if provided.

    If you find a mistake after you click continue, you will need to use the "Back" button at the bottom of each page to get to the webpage you need to change. You will then need to use the "Continue" button at the bottom of each page to get back to the webpage you were on and complete your return.

    If you find an error after you e-file your return, you will need to complete an Amended Individual Income Tax Return (Form 540X).


  6. I tried to submit my return but I got an error message. Did you get my return?

    Generally, no. If you did not receive a page with a confirmation number, we did not receive your return.

    Try to log in to ReadyReturn again. If you receive a message that now says your social security number has already been used on a previously accepted return, contact our Taxpayer Services Center:

    Telephone: 800.852.5711
    916.845.6500 from outside the United States.
    Press 1 for personal income tax, then press 6 to speak to a representative during business hours.
    TTY/TDD: 800.822.6268 for persons with hearing or speech impairments.

  7. When is my return considered filed?

    We consider your return filed as soon as we send you a confirmation page with your confirmation number. Generally this takes less than two minutes after you submit your return. Be sure to print the confirmation page for your records.


  8. Can I get help using ReadyReturn?

    If you have questions about what to enter in ReadyReturn, instructions are available in the application.

    If you need more information than what is contained in the instructions, you can:

    • Refer to the 2013 Personal Income Tax Booklet.
    • Contact our Taxpayer Services Center:
      Telephone: 800.852.5711
      916.845.6500 from outside the United States.
      Press 1 for personal income tax, then press 6 to speak to a representative during business hours.
      TTY/TDD: 800.822.6268 for persons with hearing or speech impairments.

    If you need technical assistance with ReadyReturn, please contact us.