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ReadyReturn Logo Frequently Asked Questions

About ReadyReturn

  1. What is ReadyReturn?
  2. Who qualifies for ReadyReturn?
  3. How can I find out if I qualify for ReadyReturn?
  4. I meet the general qualifications, but you say that I'm not eligible. Why?
  5. The information on my return is wrong. What do I do?
  6. I still have questions. What should I do?

  1. What is ReadyReturn?

    ReadyReturn is a free and voluntary service the Franchise Tax Board designed to make tax return filing easier for taxpayers who have the simplest returns. We use information the state already has from the last return you filed and from your Form W-2 to pre-fill a California state tax return for qualifying taxpayers.

  2. Who qualifies for ReadyReturn?

    To qualify for ReadyReturn you must have filed a 2012 California resident return with the following characteristics:

    • Single or head of household filing status
    • Income only from wages
    • No more than five dependents
    • No credits other than the nonrefundable renter's credit
    • Standard deduction

    In 2013, you must have had only one employer and earned less than $172,615 if single or $258,927 if head of household.

    Taxpayers who can be claimed as a dependent on another taxpayer's return qualify for ReadyReturn.

  3. How can I find out if I qualify for ReadyReturn?

    We offer two ways for you to find out if you qualify:

    • Online – Go to ftb.ca.gov/ReadyReturn and enter your last name and social security number.
    • By phone – Call 800.338.0505. Select Personal Income Tax, and then select ReadyReturn.
  4. I meet the general qualifications, but you say that I'm not eligible. Why?

    While we cannot give you a specific reason why you do not qualify, the following are the most common reasons why taxpayers are not eligible for ReadyReturn.

    On your 2012 tax return, our records indicate that you:

    • Filed a nonresident tax return.
    • Used a filing status other than single or head of household.
    • Claimed more than five dependents.
    • Claimed a tax credit other than the personal exemption or nonrefundable renter's credits.
    • Had income other than wages (e.g., interest, pension, annuities, capital gains, social security benefits).
    • Had military or federal employment wages.
    • Itemized your deductions.
    • Had other taxes (e.g., Schedule G-1, AMT, Use Tax, etc.)
    • Had withholding from the sale of real estate or a request for excess SDI.
    • Applied all or part of your refund to 2013.
    • Amended your 2012 return.

    Our current information shows:

    • We already received your tax return for 2013.
    • We received extension or estimated tax payments from you for 2013.
    • Your address of record is outside of California.
    • More than one employer reported wages for you in 2013.
    • The total wages reported was greater than $172,615 for single filers or $258,927 for head of household.
    • There is an error in your employer's information.
  5. The information on my return is wrong. What do I do?

    We made every effort to make sure the information was correct. You can correct any errors using ReadyReturn online.

  6. I still have questions. What should I do?
    • Call our Taxpayer Services Center:
      Telephone: 800.852.5711
      916.845.6500 from outside the United States
      Press 1 for personal income tax, then press 6 to speak to a representative during business hours.
      TTY/TDD: 800.822.6268 for persons with hearing or speech impairments.
    • Email: ReadyReturn@ftb.ca.gov

      To protect your privacy, do not send your social security number by email!