EDR in the News
Outbound Contact for Businesses Begins This Month
In late June, we began using an automated calling system to contact personal income tax taxpayers to resolve their collection issues. This month we will also begin using the automated calling system to call businesses. We will call taxpayers and immediately connect them with a live customer service agent or leave a message for them to call us back. We expect this new contact method will assist us to help more taxpayers resolve their issues and avoid entering our involuntary collection process.