Tax News
Interactive Voice Response (IVR) Installment Agreement

As of March 12, 2012, taxpayers are able to request an installment agreement through our IVR system.

IVR Installment Agreement (I/A) provides an enhanced application to support installment agreement requests for taxpayers.

Taxpayers who call will have their eligibility verified during the IVR I/A process and ineligible taxpayers will be routed to an agent. This service will be available during normal business hours, evenings, and weekends. After hours, ineligible taxpayers will be advised to call back during normal business hours.

For information regarding IVR I/A, go to and search for installment agreement request.

  • Taxpayers call us at: 800.689.4776, weekdays, 8 5 p.m., except state holidays.
  • Fax: 916.845.0993
  • Mail: Franchise Tax Board, PO Box 2952, Sacramento CA 95812-2952

Back to May 2012 Tax News