Tax News Flash, September 29, 2011 - Business Entity Live Chat Coming to You September 30
We are pleased to announce that starting September 30, we are expanding our Live Chat service to general business entities questions.
Since launching our new Live Chat web-based communication application six months ago, Live Chat has made a big impact with our agents handling over 50,000 taxpayer and practitioner chats. Designed for quick communication, with an average wait time of less than one minute, asking a general question, finding a form or publication, and getting website help has never been easier.
You can access Live Chat through our website from several different locations, such as our home page, Contact Us page and the Tax Professionals page. Live Chat uses a pop-up window on your computer screen to communicate with us online, so you may need to disable your pop-up window blocker to use it. Remember our Live Chat representatives cannot help you with account-specific questions. Do not include confidential information such as social security and bank account numbers in your live chat conversation.
Live Chat is available from 8 a.m. to 5 p.m. weekdays, except state holidays. For specific account questions, practitioners should still call the practitioner hotline at 916.845.7057, and taxpayers should call 800.852.5711, or refer to the contact us page.