Access Your Account FAQs
On November 4, 2010, we implemented our new method of accessing your account. While the account information itself is still called MyFTB Account, we provided taxpayers and practitioners with a new method for logging in called “Access Your Account” that does not require a Customer Service Number (CSN). To help ease this transition, we have posted several frequently asked questions (FAQs).
For preparers that have filed for a new preparer tax identification number (PTIN) after September 30, 2010, you will not be able to sign up for Access Your Account until January 1, 2011 at the earliest. We only receive the Internal Revenue Service (IRS) PTIN information quarterly, and your PTIN will not be recognized until the next update. Note: The 1st quarter 2011 PTIN Extract distribution, scheduled for delivery in January 2011, may be delayed as a result of the PTIN Initiative.
You can also use an Electronic Filer Identification Number (EFIN) to sign up. We receive EFIN updates from the IRS weekly on a Monday. It takes the IRS one to four weeks to process your EFIN application and provide the information to us.
If you have trouble with your registration and need help, you can call us at 800.353.9032 (voice) or 800.822.6268 (TTY/TDD). Representatives are available between 7 a.m. and 5 p.m., weekdays, except state holidays.