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Tax News
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Tax Practitioner Hotline

August 2009 - Did you know that we have a call center dedicated to serving tax practitioners? By calling the Tax Practitioner Hotline, you can work with staff who specialize in answering pre-filing tax questions or resolving issues related to your clients’ accounts. 

The Tax Practitioner Hotline can be reached at 916.845.7057, and is open Monday through Friday, 8 a.m. to 5 p.m. You can also fax your question to 916.845.6377 (24/7).

Tax professionals may also access personal income tax account information at and search for MyFTB Account. You need the taxpayer’s social Security number and customer service number (Go to and search for get CSN.) to access the service. It is available 24/7 and offers the following taxpayer information:

  • Estimated tax payments.
  • Recent payments applied to a balance due.
  • Total current balance due.
  • Summary of each balance due tax year.
  • California wage and withholding information.
  • FTB-issued 1099-G and 1099-INT information.

If the information needed is not available on the website or if transcript information is needed, please call the Hotline at 916.845.7057. If the transcript information is needed in writing, then you must fax your request to 916.845.6377.

To better assist us in processing your transcript request, please be specific on the information you are requesting. Also, please include a current Power of Attorney if we do not already have one on file.

We look forward to assisting you with all your tax practitioner needs.

Call Center Hours

Back to August 2009 Tax News