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Collection contact center hours change April 1

The business hours for our Business Entities collection, and Lien Resolution contact centers are changing. Beginning April 1, these contact centers will be open from 7:30 a.m. to 5 p.m., Monday through Friday. 

Business hours for the Personal Income Tax (PIT) Collection contact center will not change, however. The PIT Collection contact center will remain open from 7:30 a.m. to 6 p.m., Monday through Friday.

Call these numbers for answers to your questions on personal income tax, business entities income tax, and resolving liens:

  • Personal income tax collections                                  
  • Business entities income tax collections                     
  • Lien resolution


If your client’s case is assigned to a specific collections representative, please contact the assigned representative.

For general tax information, our toll-free information service is available from 7 a.m. to 6 p.m., Monday through Friday. Call 800.852.5711 within the United States, or 916.845.6500 from outside the United States (not toll-free).

FTB CIO wins 2008 Director’s Award

FTB's Chief Information Officer, Cathy Cleek, was selected to win the 2008 CIO Director’s Award, which recognizes outstanding leadership and contributions to state government.

The Director’s Award is a special overarching award given to an AIO or CIO who has demonstrated collaboration, partnership, leadership, and communication between business and IT.

The Government Technology Conference sponsors an annual two-day conference for California's Chief Information Officers. As part of the California Public Sector CIO Academy 2008 Conference, one award is given in each of five categories:

  • Organizational Collaboration.
  • Outstanding Customer Service.
  • Leadership.
  • Communication.
  • Director.