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MyFTB Account for Individuals

Frequently Asked Questions

  1. What information can I get in MyFTB Account?
  2. What tax year detail information can I view?
  3. I received a message stating that some of my account information is not available. Why?
  4. I received a bill, though there is no balance due on my account. Why?
  5. What is an estimated tax payment?
  6. How do I make a payment?
  7. What is a SEIN?
  8. What does the "Year Issued" refer to on a 1099-G or 1099-INT?
  9. How long will it take for address and phone number changes to show on my account?
  10. Why did I get a message that says mail sent to my address has been returned by the postal service?
  11. Where can I get information about my federal income tax account?

  1. What information can I get in MyFTB Account?

    You can access the following personal income tax information:

    • Up to 25 estimated tax payments, estimate transfers, and extension payments made as a prepayment of the taxes you expect to owe.
    • Up to 60 of the most recent payments applied to your balance due.
    • Pending payments made through Web Pay while logged in to MyFTB Account.
    • A summary of the tax years we have on file and the total balance on your account.
    • Detailed information for each tax year we have on file.
    • Up to 4 years of California wage and withholding information.
    • Up to 3 years of FTB-issued 1099-G and 1099-INT information.
  2. What tax year detail information can I view?

    The tax year detail includes the total tax liability, California income tax withheld, payments and credits applied to a tax year, transfers, penalties, fees and interest, adjustments, voluntary contributions, amounts intercepted by another agency, and refunds. The detailed listing totals all debits and credits for each item except for transfers and refunds. Each transfer and refund is listed separately.

  3. I received a message stating that some of my account information is not available. Why?

    In some cases, we cannot provide complete information on your account online. In these situations, it's best that you speak with our representative. If you need additional information, please contact us at 800.852.5711 during business hours. Persons with hearing or speech impairments, call TTY/TDD 800.822.6268.

  4. I received a bill, though there is no balance due on my account. Why?

    Recent activity such as payments received, returns recently processed, or credits applied to your balance resulted in adjustments that satisfied your account. If you need additional information, please contact us at 800.852.5711 during business hours. Persons with hearing or speech impairments, call TTY/TDD 800.822.6268.

  5. What is an estimated tax payment?

    An estimated tax payment is a prepayment of the taxes you expect to owe after subtracting your anticipated withholding and any credits you plan to claim.

    See Form 540-ES, Estimated Tax for Individuals to find out if you have a requirement to make estimated tax payments.

  6. How do I make a payment?

    You can make a payment: online using Web Pay, by check, money order, or credit card. If you are financially unable to pay the balance in full, you can request an installment agreement that may allow you to make monthly payments over time. Note: If paying by check or money order, please attach a copy of your billing notice.

  7. What is a SEIN?

    A SEIN is a seven-digit employer account number, also called a State Employer Identification Number. It is assigned by the Employment Development Department (EDD) once an employer has completed the registration process with EDD.

  8. What does the "Year Issued" refer to on a 1099-G or 1099-INT?

    "Year Issued" is the year we mailed the Form 1099-G or 1099-INT to you.

    Each year, the Franchise Tax Board (FTB) is required under federal law to mail Form 1099-G, Report of State Income Tax Refund, and Form 1099-INT, Statement of Interest Income, to taxpayers who received an overpayment of tax or interest of $10 or more from the FTB in the previous calendar year.

    For a Form 1099-G, the year issued refers to the year an overpayment of tax was:

    • Refunded to you, or
    • Credited to another year, or
    • Offset to an outstanding liability.

    We issue you a separate Form 1099-G for each tax year you had an overpayment during the previous calendar year.

    For a Form 1099-INT, the year issued refers to the year you received interest for a tax year or tax years. We issue you one Form 1099-INT with a combined total of interest paid on all tax years during the previous calendar year.

  9. How long will it take for address and phone number changes to show on my account?

    Address and phone number updates submitted online are immediately reflected in our system and can be viewed on the Options page. There is no need for you to contact us by phone or submit a Change of Address form.

  10. Why did I get a message that says mail sent to my address has been returned by the postal service?

    Our records indicate that we sent mail to your address and it was returned to us by the postal service. Please update your address.

  11. Where can I get information about my federal income tax account?

    For information about your federal income tax account, please contact the IRS at 800.829.4477.