Court-Ordered Debt (COD) - Frequently Asked Questions (Debtor)

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Demand Notice:

  1. We sent you a demand notice because you owe delinquent court-ordered debt.
  2. To get specific case information, contact the referring office listed on your notice.

Order to Withhold:

  1. We issued an order to withhold to collect your delinquent court-ordered debt. We instructed the addressee to freeze all credits or payments up to the amount due for 10 business days. After 10 business days, the funds will be sent to us and applied to your delinquent account. We are authorized to issue orders under the California Revenue and Taxation Code Sections 19280 and 18670.

Earnings Withholding Order:

  1. We issued an Earnings Withholding Order (wage garnishment) to collect your delinquent court-ordered debt. We instructed your employer to deduct up to 25 percent of your disposable earnings for each pay period.
  2. If an immediate payment in full will create an undue hardship or if you already paid the amount due, contact us immediately. We can modify a wage garnishment payment when a hardship exists. However, we cannot reduce the total balance due. To discuss a financial hardship, call 916.845.4064. Make sure you have your company's payroll fax number available in case we modify your order.

If you filed for bankruptcy, call 916.845.4064 to discuss your account. Once you fax us a copy of your bankruptcy petition, we will review your documents and determine if we will release the  order.

  1. I received a notice from Court-Ordered Debt Collections. Why do I owe the debt?
  2. I served a jail sentence and/or performed community service. Why do I still owe the debt?
  3. I received an Earnings Withholding Order and it creates a financial hardship for me. Can I get the wage garnishment payment reduced?
  4. I filed bankruptcy and received an Earnings Withholding Order. What should I do?
  5. I am on a monthly installment agreement. When should I mail my payments?
  6. What is an Order to Withhold?
  7. Why did I receive an Order to Withhold?
  8. Where do I send payments or correspondence?
  9. I have an overpayment on my Court-Ordered Debt account and I am expecting a refund. Who will refund my overpayment?

  1. I received a notice from Court-Ordered Debt Collections. Why do I owe the debt?

    Your delinquent court-ordered debt was referred to us for collections. To get specific case information, please contact the county collection office listed on your notice.

  2. I served a jail sentence and/or performed community service. Why do I still owe the debt?

    Serving a jail sentence and/or performing community service does not satisfy all fees. If you need more information, contact the county collection office listed on your notice.

  3. I received an Earnings Withholding Order and it creates a financial hardship for me. Can I get the wage garnishment payment reduced?

    We can modify a wage garnishment payment when a hardship exists - but we cannot reduce the total balance due. To discuss a financial hardship, please call us at (916) 845-4064. Make sure you have your company's payroll fax number available in case we modify your garnishment.

  4. I filed bankruptcy and received an Earnings Withholding Order. What should I do?

    Please call us at (916) 845-4064 to discuss your account and to fax us a copy of your bankruptcy petition. We will review your documents and determine if our order must be released.

  5. I am on a monthly installment agreement. When should I mail my payments?

    You should mail your payments 5 - 7 days before your installment agreement due date. This helps ensure your payment is received on time. Make your payment payable to Court-Ordered Debt Collections and include your full name, account number, and billing number on your payment.

  6. What is an Order to Withhold?

    It is a demand to a third party in possession of funds or properties belonging to the debtor to pay a delinquent court-ordered debt to the Franchise Tax Board.

  7. Why did I receive an Order to Withhold?

    We issued the order to collect your delinquent court-ordered debt. The addressee has been instructed to freeze all credits or payments (up to the amount due) for 10 business days. After 10 business days, the funds will be sent to our office and applied to your delinquent account. We are authorized to issue orders under the California Revenue and Taxation Code Sections 19280 and 18670. If you have any additional questions, you can contact us at (916) 845-7064.

  8. Where do I send payments or correspondence?

    Court-Ordered Debt Collections
    Franchise Tax Board
    PO Box 1328
    Rancho Cordova, CA 95741-1328

  9. I have an overpayment on my Court-Ordered Debt account and I am expecting a refund. Who will refund my overpayment?

    In most cases, the county collection office is responsible for refunding overpayments. Please contact the county collection office to check the status of your refund and provide your current mailing address.