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Archive - Quarterly Scorecards for Private Collection Agencies

September 1, 2013 – November 30, 2013

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
20 Points 30 Points 20 Points 30 Points 100 Points
Continental Services Group, Inc. dba ConServe N/A N/A N/A N/A Contract Not Renewed
Premiere Credit of North America, LLC 20 30 7 30 87

June 1, 2013 – August 31, 2013

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
20 Points 30 Points 20 Points 30 Points 100 Points
Continental Services Group, Inc. dba ConServe N/A N/A N/A N/A Contract Not Renewed
Premiere Credit of North America, LLC 20 30 10 30 90

March 1, 2013 – May 31, 2013

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
20 Points 30 Points 20 Points 30 Points 100 Points
Continental Services Group, Inc. dba ConServe N/A N/A N/A N/A Contract Not Renewed
Premiere Credit of North America, LLC 20 30 13 30 93

December 1, 2012 – February 28, 2013

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
20 Points 30 Points 20 Points 30 Points 100 Points
Continental Services Group, Inc. dba ConServe 15 26 4 30 75
Premiere Credit of North America, LLC 20 30 10 30 90

September 1, 2012 – November 30, 2012

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
20 Points 30 Points 20 Points 30 Points 100 Points
Continental Services Group, Inc. dba ConServe 20 11 7 30 68
Premiere Credit of North America, LLC 15 30 4 30 79

November 1, 2011 – January 31, 2011

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 25 100
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

August 1, 2011 – October 31, 2011

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 25 100
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

May 1, 2011 – July 31, 2011

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 28 20 25 98
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

February 1, 2011 – April 30, 2011

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 25 100
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

November 1, 2010 – January 31, 2011

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 20 95
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

August 1, 2010 – October 31, 2010

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 13 17 20 75
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

May 1, 2010 – July 31, 2010

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 14 25 94
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

February 1, 2010 – April 30, 2010

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 15 90
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

November 1, 2009 – January 31, 2010

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 25 100
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

August 1, 2009 – October 31, 2009

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 25 100
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

May 1, 2009 – July 31, 2009

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 25 100
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

February 1, 2009 – April 30, 2009

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 15 90
NCO Financial Systems, Inc. N/A N/A N/A N/A Contract not renewed
United Collection Bureau, Inc. N/A N/A N/A N/A Contract not renewed

November 1, 2008 – January 31, 2009

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 20 15 90
NCO Financial Systems, Inc. 15 30   5 15 65
United Collection Bureau, Inc. 20 26 10 15 71

August 1, 2008 – October 31, 2008

Contractor Revenue Collection Customer Service Audit of Accounts Information Technology Responsiveness Total Score
25 Points 30 Points 20 Points 30 Points 105 Points
Linebarger Goggan Blair & Sampson, LLP 25 30 19 30 104
NCO Financial Systems, Inc. 15 28 12 20 75
United Collection Bureau, Inc. 20 27 19 30 96

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