Wait Times
Want to save time? Instead of waiting on hold for a customer service agent, most individual taxpayers can register real time for a MyFTB account to get most of the answers they need. Visit FTB.ca.gov and search Create a MyFTB Account.
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can’t discuss your account.
Customer service line
800-852-5711
Don't wait on hold. Use the callback option when you call.
MyFTB Secure Message
Login to MyFTB to send a message.
Tax practitioner hotline
916-845-7057
Tax Professionals only.
Typical wait time
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can't discuss your account.
Phone
800-689-4776
Don’t wait on hold. Use the callback option when you call.
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can't discuss your account.
Phone
888-635-0494
Don’t wait on hold. Use the callback option when you call.
Processing times
Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft.
Returns that fall into this category can take longer to process. Disaster-related returns may take longer to process than tax returns not claiming disaster relief.
Personal tax return processing
Business tax return processing
Personal refunds
Business refunds
Some payments need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft. Payments that fall into this category can take longer to process.