New Automated Dialer Helps Prevent Collection Actions

Did you get an automated phone message from us? If you did, it’s because we implemented an automated dialer to make collection calls to individual taxpayers and business entities that are not current with their tax obligations.

This service is an effort to prevent collection actions before they happen, such as:

  • State tax lien
  • Bank levy
  • Wage garnishment

For more information regarding our collection actions, view the applicable publications:

  • FTB 1140 - Personal Income Tax Collections Information
  • FTB 7265 BC - Corporation Collections Information
  • FTB 7268 LLC - Limited Liability Company Collections Information

What to expect

If you are already in the collection process, you may receive a broadcast message from our automated dialer. The message will refer you to our web services and a toll free number for Interactive Voice Response (IVR) self service options.

Individuals/Personal Income Tax


Video transcript for Personal Income Tax obligations: California Tax Tip: Collection Automated Dialer (Outbound call) (1:13)

Listen to the automated Personal Income Tax message (audio 52 seconds)

Transcript of automated message for Personal Income Tax obligations:

Hello. This is the State of California Franchise Tax Board calling about an urgent matter regarding your account. To help you resolve this matter, we offer a variety of self-services that are available to you during normal business hours, evenings, and weekends.

To use these services, please call our Interactive Voice Response System at 1.888.895.8125 or go to ftb.ca.gov and access your MyFTB Account. If you do not qualify to use our self-services, we will advise you to call back during normal business hours.

Once again, this is the State of California Franchise Tax Board, call our Interactive Voice Response System at 1.888.895.8125.

Business Entities

Transcript of automated message for Business Entities:

Hello. This is the State of California Franchise Tax Board calling about an urgent matter regarding your account. To help you resolve this matter, please call our toll free number at 1.888.426.9107 during normal business hours.

Once again, this is the State of California Franchise Tax Board, please call our toll-free number at 1.888.426.9107.

How to resolve your account

Go online for self-service and payment options:

  • MyFTB account - View your account summary and details, recent payments, and more.
  • Payment options - Pay via Web Pay, credit card, Western Union, check, or money order.

Call us:

Personal Income Tax

  • 888.895.8125 - From inside the U.S.
  • 916.845.7044 - From outside the U.S.
  • TTY/TDD 800.822.6268 - Assistance for persons with hearing or speech impairments.

Business Entities

  • 888.426.9107 - From inside the U.S.
  • 888.635.0494 - From inside the U.S.
  • 916.845.7033 - From outside the U.S.
  • TTY/TDD 800.822.6268 - Assistance for persons with hearing or speech impairments.