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Accessibility Policy

It is the policy of the Franchise Tax Board to provide access to its programs, services and facilities to persons with disabilities in accordance with Title II of the Americans with Disabilities Act of 1990.

Disabled individuals or their representatives may request reasonable accommodations in alternative format, including documents, by contacting:

ADA Coordinator, Equal Employment Opportunity Office MS A163
Franchise Tax Board
PO Box 550
Sacramento, CA 95812-0550

916.845.7003 (Voice)
800.822.6268 (TDD)

Grievance Procedure

In the event a request for access to programs, services or facilities cannot be resolved with the assistance of FTB’s ADA Coordinator, a grievance may be mailed to FTB’s Equal Employment Opportunity (EEO) Office. Please refer to ADA Title II Grievance Procedures and the Grievance Form (FTB 5722). The EEO Office is available to assist disabled persons with filing a grievance.

FTB will respond to the grievance in a format accessible to the grievant such as:

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  • Braille
  • TDD/TTY phone lines
  • Large Print
  • Audio CD Recording