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Frequently Asked Questions - Subscription Services

  1. What are Subscription Services?
  2. What will happen to my information?
  3. How do I subscribe?
  4. How do I unsubscribe or change my existing subscription?
  5. What if my email address changes?
  6. I signed up and I'm not receiving messages. Why?
  7. Why can't I access Subscription Services?
  8. Who can I contact if I have questions regarding Subscription Services?

  1. What are Subscription Services?

    Our Subscription Services allow you to receive email messages about topics and services important to you. You may subscribe or unsubscribe at any time.

  2. What will happen to my information?

    Your email address will be stored in our system. This system is in a secure environment and meets all of the State's security and disclosure standards. For more information, please refer to FTB's privacy policy.

  3. How do I subscribe?

    To subscribe, click on new subscriber and follow the instructions. After you complete the process, we will send you an email to confirm your subscription. You must respond to this email to activate your subscription.

  4. How do I unsubscribe or change my existing subscription?

    To unsubscribe or change your existing subscription, click on existing subscriber, enter your email address, and click submit. On the Subscription Services - Account Profile page, follow the directions and save your changes.

  5. What if my email address changes?

    If your email address changes and you wish to continue your subscription, complete these two steps:

    Step 1. Unsubscribe using your old email address.
    Step 2. Subscribe as a new member using your new email address.
  6. I signed up and I'm not receiving messages. Why?

    Make sure you received and responded to our confirmation email. If you did not receive a confirmation email, complete the subscription process again and make sure you enter your email address correctly. If the problem persists, send an email to: listmanager@ftb.ca.gov.

  7. Why can't I access Subscription Services?

    Make sure you are using a compatible browser and operating system . We recommend that you log out and close your browser when you are done to ensure the highest level of security. If the problem persists, send an email to: listmanager@ftb.ca.gov.

  8. Who can I contact if I have questions regarding Subscription Services?

    Please email us at listmanager@ftb.ca.gov.