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Paper Checks Issued in Lieu of Direct Deposit Requests

Purpose of Bulletin

To inform staff that some personal income taxpayers who requested direct deposit refunds (DDRs) received paper checks instead.

Background

Due to system issues, paper checks were issued to approximately 28,000 taxpayers that requested a DDR.

Customer Service Staff Action

Advise taxpayers they will receive a letter from us if they have not already, apologizing for the inconvenience and advise them this will not impact any future request for a DDR.

For Ref Ver accounts, follow current procedures.

Current Status

We placed a TI system fix into production on February 28, 2013. Refunds are now being processed normally.