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Change in Field Office Public Service Counter Hours (Supersedes PSB 09.27)

Purpose of bulletin

To inform staff that due to the end of furloughs, starting July 1, 2010, we will change our public counter hours for all our field offices.

Background

November 2, 2009, through June 30, 2010, public service counters were open from 8 a.m. to 4 p.m. This was necessary due to reduced staff availability while the furloughs were in effect.

New Hours

All field offices will resume normal operational hours from 8 a.m. to 5 p.m., Monday through Friday, except state holidays.

Taxpayer Inquiries

Taxpayers with general questions can go to ftb.ca.gov, for forms and publications, installment agreements, to check refund status, make payment arrangements, and get answers to frequently asked questions. They may also call us with general questions at 800.852.5711, Monday through Friday, 8 a.m. to 5 p.m.