Secure Web Internet File Transmission Service
(SWIFT) Transmitter User Guide

Overview

SWIFT is the secure file transfer system all external customers use for submitting confidential information to FTB via the Internet. SWIFT uses Axway’s Secure Transport software. Transmitters should use SWIFT for all Internet file transfers. This guide contains the information your business will need to:

  • successfully transmit data through our SWIFT system
  • request an account to use SWIFT
  • transmit files to or receive files from FTB

Browsers and Transfer Clients

There are four ways you can access SWIFT.

Software type Axway’s supported software versions

Browsers

  • Microsoft Internet Explorer 8, 9, 10
    (Compatibility View is not supported)
  • Mozilla Firefox 17.x to 20.x

Clients using FTPS

  • cURL 7.19 to 7.22 (HTTPS only)
  • CuteFTP Professional 8.3.2 to 8.3.4
  • IglooFTP PRO 3.9
  • Ipswitch WS_FTP 12.2, 12.3
  • LFTP 3.7 to 4.3.2
  • SmartFTP Client 3.0, 4.0
  • FileZilla 3.5.x

Clients using HTTPS

  • Apple Safari 5.x, 6.x
  • cURL 7.19 to 7.22
  • Microsoft Internet Explorer 8, 9, 10
  • Mozilla Firefox 17.x to 20.x

Clients using SSH

  • cURL 7.19 to 7.22
  • FileZilla 3.5.x
  • PSCP 0.60
  • PSFTP 0.60
  • Tectia Client 6.1, 6.2
  • VanDyke SecureFX 6.6.1 to 6.7
  • WinSCP 4.2.9 to 4.3.5
Custom built client A client written in any language that supports FTPS or HTTPS should be supported by Axway Secure Transport software
Secure Transport Client or Rich Internet Client Transmitter must purchase directly from Axway, for more information go to www.Axway.com.

Note: Browsers connecting to SWIFT must support JavaScript and have cookies enabled.

SWIFT Login Name and Password

  1. Contact your FTB representative to request a SWIFT login name and password.
  2. Your SWIFT login name and temporary password will be sent to the business email address of the primary contact in two separate messages (See examples shown below).
  3. The first time you access the SWIFT system, you will be required to change your password to a self-selected one.

Example of the Email with your Login Name

STATE OF CALIFORNIA
FRANCHISE TAX BOARD
PO Box 1468
Sacramento CA 95812-1468

Secure Web Internet File Transfer (SWIFT) Registration Confirmation

Effective Date: MM/DD/YYYY  Program ID #: NNNNNNNNN
FTB Contact: email address  

Thank you for registering to use FTB’s Secure Web Internet File Transfer (SWIFT) system. To access SWIFT, you will need a login Name and Password.

This is your login Name: XXXXXXXX

Print this message and retain for your records.

Within 24 hours you will receive another email providing you with a temporary password that will be used with the above login Name to access the SWIFT system the first time.

If you have questions or need assistance, please call or email your FTB contact.

Example of the Email with your Password

STATE OF CALIFORNIA
FRANCHISE TAX BOARD
PO Box 1468
Sacramento CA 95812-1468

Secure Web Internet File Transfer (SWIFT) Registration Confirmation

Effective Date: MM/DD/YYYY Program ID #: NNNNNNNNN
FTB Contact: email address  

We have established your Secure Web Internet File Transfer (SWIFT) account. Your temporary Password is:

XXXXXXXX

Use this Password and the login Name provided in the previous email to access the SWIFT System.

The first time you access the SWIFT system you must create your personal password. The SWIFT system will provide you with screen prompts.

The password you select:

  • Must be 8 – 14 characters.
  • Must contain at least one alpha character.
  • Must contain at least one numeric character.
  • Must contain at least one special character:  !@#$%^&*+=\?

Your password must be changed annually but you can change it at any time by using the Password Change feature within the SWIFT system.

To access SWIFT:

  • Connect via the Web at: https://swift.ftb.ca.gov
  • Connect via FTPS by entering ftps://swift.ftb.ca.gov in your FTPS client (e.g. SmartFTP Client 3.0). 

If you have questions or need assistance, please call or email your FTB contact.

URL Names

  1. FTB only accepts HTTPS and FTPS protocols.
    • Connect via the Web at: https://swift.ftb.ca.gov
    • Connect via FTP by entering ftps://swift.ftb.ca.gov in your FTPS client (e.g. SmartFTP Client 3.0).

      Note: If you are using the FTPS protocol and your business has a firewall, the passive port range 1024 – 2023 must be open for outbound connections. These ports are in addition to FTPS control port 21.
  2. FTB does not accept file types with the following extensions:
    .wav; .mov; .iso; .ai; .avi; .mpeg; .mpg; .scr; .vbs; .exe; .com; .dll; .bat; .pif; .cpl

Logging In

  1. After you access the appropriate URL, the SWIFT Login Screen will appear (see sample below).
  2. The first-time access to the SWIFT system will require entering the user name and password previously provided. This will be followed by a prompt to change the password to a self-selected one.
  3. After changing your password, you must log back in.
  4. For all subsequent logins you will use the user name we provided and the password you selected.

    SWIFT Log In Screen.

SWIFT Main Screen

  1. After entering the user name and password, the SWIFT main screen will appear (see sample below).
  2. This screen displays your subscription folders.

    Swift Main Screen.

  3. The folder icon at the top left of the screen is used to navigate from one subscription folder to the other.
  4. Logout button at the top right of the screen logs you out of SWIFT.
  5. To upload files select the ToFTB folder.
    • The Browse button allows you to browse your computer and select files for upload.
    • The Upload File button initiates the upload from your computer.
  6. The Set ASCII button allows you to change the transfer mode from binary to ASCII and back.
    • To upload a .txt file, the display should show "Set Binary". This means SWIFT is expecting an ASCII file.
    • When transferring a .zip file, the display should show "Set ASCII". This means SWIFT is expecting a Binary file (The default is binary).

      Note: The NOTE “Set ASCII” (.zip file) and “Set Binary” (.txt file) button: is a command button that toggles back and forth from ASCII and binary transfers.

      • When it displays “Set ASCII” (.zip file), it means the file(s) are set to transmit in binary (.txt file). If you need them sent in ASCII (.zip file), you need to select the button “Set ASCII” (.zip file).
      • When it displays “Set Binary” (.txt file), it means the file(s) are set to transmit in ASCII (.zip file). If you need them sent in binary (.txt file), you need to select the button “Set Binary”(.txt file).
      • By default the type is set to binary (.txt file).
  7. The Change Password button will bring up the screen to change your password.
  8. Your folders are listed in the center portion of the screen under "Files".
    • ToFTB – the folder you will place your transmission files in.
    • From FTB – the folder you will retrieve FTB files.

Submitting a Transmission File

  1. From the SWIFT main screen:
    • Assure the  “Set ASCII” (.zip file) and “Set Binary” (.txt file) button is set appropriately.
    • Select the ToFTB folder.
    • Click "Browse" to view the files on your computer.

      Swift Transit File Browse.

    • Select the file to be uploaded and click "Open".

      SWIFT Transmit File.

    • Click "Upload File" button

      SWIFT Transmit File Upload.

  2. The screen below shows an example of a ToFTB subscription folder containing an uploaded file.

    SWIFT Transmit File Screen.

  3. Once FTB processes the file, it is automatically deleted from your ToFTB subscription folder.
  4. After successfully uploading a file, you can:
    • Transmit another file
    • Logout
    • Go to your FromFTB subscription folder to retrieve files.

Note: Once a file is uploaded it cannot be deleted, downloaded or viewed. If you have transmitted a file in error, contact your FTB representative or SWIFTTechnicalSupport@ftb.ca.gov.

Retrieving Files

  1. From the SWIFT main screen click on the FromFTB subscription folder.
  2. Find the file you wish to retrieve from the list under "Files" in the center portion of the screen:
    • Click "File Options" to the right of the file name.
    • Select "Text Plain" to download the file.

      SWIFT Retrive File Screen.

  3. You can also delete a file without downloading or viewing it by clicking "File Options" and selecting the "Delete" option.
  4. Any file you have viewed or downloaded during each session, will be automatically deleted from your FromFTB subscription folder when you logout.
  5. Always click the "Logout" link in the upper right of the screen before closing your browser.

Note: For full security assurance you should completely shut down your browser after logging out of the SWIFT service.

Changing Your Password

  1. The first time you access SWIFT, you will be required to change your password from the one issued by FTB to a self-selected password.
  2. FTB also requires that you change your password annually. The SWIFT system will prompt you when your password has expired.
  3. You also have the option of changing your password at any time. Simply click the "Change Password" button on the main SWIFT screen.
  4. After changing your password, you must log back in.

    SWIFT New Password Screen.

Password Problems

Password expired
FTB security regulations require that you change your password annually. You will be presented with the Change Password. Simply change your password and you will be able to use the system.

Account locked or disabled
You must contact your FTB representative or SWIFTTechnicalSupport@ftb.ca.gov to get your user name re-activated.

Login error
You typed your user name or password incorrectly. If you re-enter the information and continue to receive this error, contact your FTB representative or SWIFTTechnicalSupport@ftb.ca.gov for assistance.

Can’t remember your password
Contact your FTB representative or SWIFTTechnicalSupport@ftb.ca.gov.

Contact Information

For questions or suggestions regarding this publication, contact your FTB representative or SWIFTTechnicalSupport@ftb.ca.gov.

If you have any questions or problems using the SWIFT system, contact your FTB representative or SWIFTTechnicalSupport@ftb.ca.gov.

(Updated: 12/19/2013)